Return/Exchange Policy

We want you to love what you ordered, but if something is not right, we're here to make the return/exchange process as smooth as possible for you.

Here's our return and exchange policy for items purchased from PantsbyKN -

Returns & Exchanges

  • 7-Day Window: Returns and size-exchange requests must be initiated through our automated portal within 7 days from the date of delivery. After 7 days, the system will not facilitate returns or exchanges for any reason.
  • Condition: Items must be in completely unused condition, with original product tags attached and the outer packaging bag intact.
  • Reverse Logistics Fee: To continue offering premium, manufacturing-direct fabrics at competitive rates, a flat reverse handling and processing fee of ₹150 is applicable to all return and size-exchange requests, regardless of order size. This fee is automatically deducted from your refund or collected during the exchange checkout in the portal.
  • Size-Only Exchanges: To maintain our tiered inventory and operational efficiency, we accept exchange requests for size adjustments only.
  • No Color Exchanges: As we offer a wide variety of over 54 distinct shades, please review your color choices carefully before checking out. We do not accept exchanges for different colors.
  • One-Time Benefit: Items received as part of an exchange order are final. They cannot be returned or exchanged a second time.
  • Damaged or Incorrect Products: In the rare event that an item arrives damaged, defective, or incorrect, please initiate a request via the portal within 7 days of delivery. Issues highlighted after 7 days will not be entertained.

Self-Ship Note: If reverse pickup is unavailable at your PIN code via our courier partners, our portal will instruct you to self-ship the item to our warehouse. We will reimburse up to ₹200 for shipping charges upon receipt of a valid courier bill once the process is complete. 

 

Returning one item purchased during a combo or exchanging with a lower value item:

1. Partial Returns on Combo Orders

If you return one or more items from a combo (e.g., Buy 2 or Buy 3), your refund is calculated based on the price tier of the items you actually keep. This ensures that bulk discounts are only applied to the final quantity retained.

  • Price Adjustment: The discount is revised to match the actual number of products you keep.
  • Calculation: Your refund will be the Total Amount Paid minus the Revised Tier Price of the kept items.
  • Example (Buy 3): If you buy 3 pants at ₹499 each (Total: ₹1,497) and return one, the 2 kept pants revert to the Buy 2 price of ₹549 each. Your refund will be ₹399 (₹1,497 - ₹1,098).

    Similar Terms & Conditions will be applicable in other product categories as well. 

2. Recalculation of Promotional Discounts

To prevent "coupon gaming" and maintain fair pricing, all additional promotional benefits are recalculated based on the value of the items you choose to keep.

  • Prepaid & Promotional Coupons: If you return items from a bulk order, any additional promotional discount is recalculated based only on the value of the products you keep, ensuring you only receive the discount earned by your final purchase total.

3. Flexible Exchanges

You have the flexibility to select an alternative product of equal or lower value during an exchange.

  • Price Difference: If the replacement item has a lower value, the difference will be refunded directly to your bank account or UPI ID.
  • Refund Request: Please reach out to our customer support team once the exchange order is delivered to you. The difference will then be processed to your shared payment details.

Cancellation Policy

We offer you the flexibility to cancel an order until the order is shipped. If you are cancelling the order due to any uncertainty, it is better to connect with our Customer Support team before cancelling. Also, some of the orders ship almost immediately and it is not always possible to cancel an order.

 

Refund Policy

For Orders cancelled before getting shipped: If you cancelled the order from our website before it getting shipped, the refund is initiated right away and it may take up to 3 to 5 business days for it to reflect in the original source of Payment. You will receive SMS updates on your number if you are not enrolled in DND(Do Not Disturb).

For Returned Item(s): Once the returned item(s) is received and inspected at our warehouse, we initiate the refund within next 1-2 business days, towards the source of payment for prepaid orders. We may still need your UPI ID or Bank Account details for refund of COD orders or if we are facing any issue while processing a refund towards the original source of payment.

For Exchange with lower value item(s): You may please reach out to our customer support team once the exchange order is delivered to you, the difference will be refunded to your shared bank account or UPI ID.

In case of any confusion, we request you to please connect with us and we would love to clear it for you. You are solely responsible for any decision made by you without prior communication or based on assumptions.

  • During pickup of any item(s) requested for return or exchange, it is the customer's responsibility to hand over only the requested item(s), as no quality check is performed at the time of pickup. PantsbyKN will not be responsible for any incorrect/wrong/other item(s) handed over in the pickup
  • Please make sure to collect the physical pickup receipt at the time of pickup, as it serves as proof of pickup. PantsbyKN will not be responsible for any pickup that is not updated on the tracking as “Picked Up” if proof of pickup is not available.

Thank you for choosing PantsbyKN
Mail -  care.pantsbykn@gmail.com
Phone/Whatsapp - 9998103323